LiTong Group announces the expansion of our technical support center in Beijing with new FAE staff and enhanced capabilities for design assistance and application support. This expansion significantly increases our capacity to support customers in the North China region and demonstrates our commitment to providing world-class technical support for Vicor solutions.
Background and Rationale
Over the past year, we observed a significant increase in demand for technical support from our customers in the North China region, particularly in the areas of AI computing, telecommunications, and industrial automation. The growing complexity of power system designs and the advancement of technologies like 48V power distribution have increased the need for specialized technical support.
To better serve our customers, we have decided to expand our technical support center in Beijing. This expansion includes the hiring of additional Field Application Engineers (FAEs) with specialized expertise in various application areas, as well as improvements to our support infrastructure.
Enhanced Capabilities
The expanded Beijing technical support center now features:
- Additional FAE Staff: 5 new Field Application Engineers with expertise in AI/ML applications, automotive power systems, and industrial automation
- Specialized Application Labs: New testing and validation equipment for evaluating Vicor solutions in customer applications
- Training Facilities: Dedicated space for customer training and technical workshops
- Enhanced Simulation Capabilities: Advanced power system simulation tools to help with design validation
- Application-Specific Expertise: Dedicated support for data center, automotive, and telecommunications applications
New Team Members
We are pleased to welcome the following new team members to our Beijing technical support center:
Dr. Wei Chen - Senior FAE, AI/ML Applications
Dr. Chen joins us with 12 years of experience in power system design for high-performance computing applications. Previously, he led power architecture development at a major AI chip manufacturer. His expertise includes 48V power distribution, high-current PoL conversion, and thermal management for AI accelerators.
Jun Liu - FAE, Automotive Power Systems
Jun Liu brings 8 years of experience in automotive power electronics design, specifically in electric vehicle power systems. His background includes power conversion for battery management systems, on-board chargers, and DC-DC conversion for vehicle electrical systems.
Yan Wang - FAE, Industrial Applications
Yan Wang has 7 years of experience in industrial automation power systems. Her expertise covers power solutions for factory automation, robotics, and process control applications, with a focus on reliability and safety-critical power design.
These new team members, along with our existing Beijing FAE team, significantly expand our capacity to provide specialized technical support for customer applications.
Improved Support Services
The expansion enables us to offer several new and improved support services:
On-Site Application Support
Our expanded team now offers on-site support for critical projects, including design reviews, debugging assistance, and validation support. This service is particularly valuable for complex systems where power design challenges require specialized attention.
Application-Specific Workshops
We now offer regular workshops focused on specific applications like 48V power systems, AI/ML power distribution, and automotive power design. These workshops provide in-depth training on best practices and design techniques.
Accelerated Design Cycles
With our increased capacity, we can provide faster response times for technical inquiries and design assistance, reducing customer design cycles and accelerating time-to-market.
Regional Design Validation
Our new application labs enable customers to validate their designs using actual Vicor components in our Beijing facility, reducing the time and cost associated with design verification.
Customer Impact
The expanded technical support center directly benefits our customers by:
- Reduced Response Times: Faster response to technical inquiries and support requests
- Specialized Expertise: Access to engineers with specific application knowledge
- Local Support: Face-to-face support for critical projects and design reviews
- Enhanced Design Tools: Access to advanced simulation and validation tools
- Training and Education: Regular workshops and training sessions on power design best practices
Customers in the North China region will particularly benefit from this expansion, with improved access to local technical expertise and support services.
Future Plans
This expansion is part of our ongoing investment in technical support capabilities. Looking ahead, we plan to:
- Expand our application labs with additional test equipment
- Introduce new specialized support services based on customer feedback
- Develop industry-specific design guides and application notes
- Establish partnerships with local design houses and system integrators
- Implement remote support tools to enhance virtual collaboration
We will continue to evaluate the need for additional technical support resources in other regions based on customer demand and market development.
Conclusion
The expansion of our Beijing technical support center reflects our commitment to providing world-class support for Vicor solutions. By investing in specialized expertise and improved support infrastructure, we are better positioned to help our customers succeed with their power design challenges.
We invite our customers to take advantage of the enhanced capabilities at our Beijing support center. Contact us to learn more about our technical support services or to schedule an application-specific consultation.