Vicor Corporation announces the opening of three new technical support centers in key global markets, expanding its presence in Europe and Asia. The new facilities in Munich, Singapore, and Tokyo enhance local support capabilities and strengthen Vicor's commitment to providing world-class technical assistance to customers developing power solutions.
Strategic Global Expansion
The expansion of technical support centers reflects Vicor's commitment to supporting customers throughout the design cycle, from initial concept through volume production. The new locations were selected based on customer presence, market growth projections, and the need for localized technical expertise in power system design.
"Our expansion to Munich, Singapore, and Tokyo represents a significant investment in our ability to support customers where they are," said Jennifer Walsh, Director of Global Customer Support. "Time zone alignment and cultural understanding enable more effective technical collaboration."
New Support Center Locations
Munich Technical Center
Location: Munich, Germany
Focus on European automotive, industrial, and telecommunications customers. The center provides application-specific support for power delivery challenges in demanding environments.
Singapore Technical Center
Location: Singapore
Focus on Asian Pacific data center, server, and consumer electronics customers. This hub serves customers across Southeast Asia and Australia/New Zealand.
Tokyo Technical Center
Location: Tokyo, Japan
Focus on Japanese and Korean customers in industrial, automotive, and advanced computing applications. Specialized support for unique regional requirements and standards.
Capabilities and Services
Each new technical support center provides:
Application Engineering
Specialized FAEs with deep knowledge of regional applications and requirements. Support for power system design, simulation, and optimization.
Prototyping Services
On-site prototype development for rapid evaluation of power solutions. Access to evaluation boards and sample inventory.
Compliance & Standards
Assistance with regional compliance requirements including CE, CCC, KC, and other certification processes.
Training & Workshops
Regular technical workshops on power system design, packaging technologies, and application-specific topics.
Enhanced Regional Expertise
The support centers are staffed with engineers who understand both global Vicor technologies and regional market requirements. This combination enables more effective support for application-specific challenges.
European Operations
The Munich center focuses on automotive power systems, industrial automation, and telecommunications infrastructure. Staff includes engineers with specific expertise in automotive power standards (LV123, LV148) and industrial safety requirements (EN/IEC 61508 for functional safety).
Asia-Pacific Operations
The Singapore and Tokyo centers address the unique requirements of high-density data centers and advanced consumer electronics. Support includes expertise in 48V power distribution architectures and high-efficiency power delivery for AI and HPC applications.
State-of-the-Art Facilities
Each center features:
- Application Labs: Fully equipped spaces for testing and validating Vicor solutions in customer applications
- Simulation Workstations: Computers loaded with power system simulation tools and SPICE models
- Measurement Equipment: Oscilloscopes, power analyzers, and EMI test equipment for design validation
- Sample Inventory: Extensive inventory of evaluation boards and modules for rapid prototyping
- Conference Rooms: Spaces for design reviews, training, and collaborative engineering sessions
Global Support Network Integration
The new centers connect seamlessly with existing support facilities in the US and regional hubs to create a unified global support network. Customers can access expertise across all centers regardless of location, enabling collaborative design support that leverages the deepest expertise available.
Knowledge sharing between centers ensures that insights gained in one region benefit customers globally. Standardized processes and communication tools facilitate smooth handoffs when multiple centers are involved in a support engagement.
Customer Success Stories
Automotive Customer in Germany
A Tier 1 automotive supplier worked with Munich-based engineers to implement Vicor DCM modules for 48V to 12V conversion in a new mild-hybrid system. The collaboration resulted in a 25% reduction in solution size and improved efficiency compared to the previous solution.
Data Center Customer in Singapore
A hyperscale cloud provider collaborated with Singapore engineers to deploy FPA (Factorized Power Architecture) in a new AI computing platform. The solution achieved 97% power efficiency while supporting fast transient requirements of 600A/μs.
Industrial Customer in Japan
A factory automation equipment manufacturer worked with Tokyo-based engineers to implement BCM modules for power conversion in a new servo drive system. The solution enabled 50% higher power density compared to previous implementation, allowing for smaller form factor.
Training and Knowledge Sharing
Each center hosts regular training sessions:
Monthly Seminars
Technical seminars on specific power system design topics, open to all customers in the region.
Application Workshops
Hands-on workshops focused on practical implementation of Vicor solutions for specific applications.
Custom Training
On-site training tailored to specific customer requirements and applications.
Remote Support Capabilities
In addition to physical centers, each location offers advanced remote support capabilities:
- Secure remote lab access for collaborative testing
- Video conferencing for design reviews and troubleshooting
- Shared simulation environments for collaborative design
- Real-time technical chat for immediate support
- On-demand technical webcasts and recorded sessions
Looking Forward
The opening of these centers is part of a longer-term expansion plan that includes additional locations in emerging markets. Future additions will focus on regions with growing power electronics markets and engineering talent.
The company plans to hire an additional 15 application engineers over the next 18 months to support continued growth. Investment in new simulation technologies and test equipment will enhance support capabilities further.
Frequently Asked Questions
How do I access support from a regional center?
Customers can access regional support through the global support portal or by contacting their local sales representative. The portal provides scheduling tools for design reviews and lab time allocation.
Do all centers offer the same level of expertise?
All centers provide access to the same depth of technical knowledge through the global network. Regional centers offer specialized expertise in local market requirements and applications, while leveraging global expertise as needed.
Can I schedule training at these centers?
Yes, all centers offer both scheduled public training sessions and custom private training. Contact the regional center directly or through your sales representative to arrange training.
Access Global Technical Support
Connect with our newly expanded technical support network. Our FAE team is ready to assist with your power design challenges.